Privacy Policy

1. Who we are

美集國際資源股份有限公司 (Unified Business No. 60796739), operating as MatchGlobal · 美集國際, address: 台北市松山區南京東路五段188號6樓之5 (6F-5, No. 188, Sec. 5, Nanjing East Rd., Songshan Dist., Taipei, Taiwan). Contact for privacy questions: support@matchglobal.co.

For most of the data in this policy, MatchGlobal is the collector. But for workforce management data (an employer's schedules, clock-ins, working hours, leave, pay and personnel records for its employees), your employer is the collector, and MatchGlobal processes it on the employer's behalf (PDPA Article 4). See point 6.

2. What data we collect, and why

The codes in brackets are the specific-purpose codes and personal data category codes published by the Ministry of Justice.

We do not collect sensitive personal data (medical records, medical treatment, genetics, sex life, health checks, criminal records), except where the law requires it and you have consented in writing.

Where the data comes from. Most of it you provide. Some comes from others: when you log in, LINE provides your LINE ID, name and profile photo; employers add workforce management data about their employees; we look up company data in public government registers (Department of Commerce, Ministry of Economic Affairs; Ministry of Finance), and use school names from Ministry of Education open data. For data you did not provide yourself, we tell you the source here or when we first contact you (PDPA Article 9).

If you do not provide data. Fields marked as required are necessary to use that part of the service. Without them, you may be unable to apply for jobs, be hired through MatchGlobal, or use the workforce management tools. All other fields are optional.

3. Who sees your data

Employers see your data in stages, and you control the first step.

If you want to give a document you uploaded for one employer to another employer, we ask you every time.

Others who may receive your data:

• MatchGlobal staff, when needed for support, verification, security or legal obligations. Every time our staff access an account, it is logged.
• Service providers that run parts of the service for us, whose use of the data is limited by contract (see the table below).
• Courts, police, labor or immigration authorities, or other government agencies, when the law requires it.
• A company that takes over MatchGlobal, which must continue to protect your data under this policy.

We do not sell personal data.

Service providers and where data is located. Our main servers are in Tokyo, Japan; some providers process data in other countries.

4. Clock-in location and photos

If your employer turns on location or QR Code clock-in, the App asks for your phone's location only when you clock in or out or record field work, checks whether you are within the area your employer set, and saves the location with that attendance record. We do not track your location at any other time. If you clock in outside the set area, you may need to write an explanation and take a photo, which your employer will see. Your employer decides which clock-in methods are turned on.

5. Translation and AI

When you tap translate, or our bot translates LINE group messages, the message text is sent to a translation provider (DeepL, Google or OpenAI), and the result is shown to you. AI may also classify messages sent to the LINE bot so they reach the right team. Translations may contain errors. Hiring decisions are not made by AI, nor by MatchGlobal: the ordering of jobs and talent is the result of fixed rules applied to criteria that users choose themselves.

AI writing assistance. You can choose to use AI to help you write: students can ask AI to draft or polish their self-introduction and descriptions of their work experience; employers can ask AI to draft a job description from what they have typed and to list information worth adding. Only when you tap to use it do we send the text you provide to an AI model provider (see section 3) to produce a suggestion: for students, what you typed, or your answers to a few short questions (what you study, past work or activities, your strengths and the job you want); for employers, what you typed and the job's fields (title, pay, hours, location, benefits and requirements). You see the result first and decide whether to apply it; only what you choose to apply is saved to your résumé or job.

AI document reading. Students can choose to upload a photo or PDF of their Resident Certificate (ARC), work permit, passport or Chinese proficiency certificate, and have AI read the document number, issue date and expiry date into the form; nothing is saved until you have checked it. When you use it, the image of the document is sent to an AI model provider to be read; the document contains personal data such as your name, date of birth, document number and photo. Health examination reports are not covered by this feature.

For both features, the AI model provider processes the data only to return the result, and under its commercial terms may not use it to train its models. We do not separately keep what you send or what the AI produces; we record only the account, feature, amount used, success or failure and time of each use, to apply daily limits and manage costs. Both features are optional: if you do not want to use them, simply don't tap them, and write the text or fill in the fields yourself. AI-generated content may contain mistakes, so please check it before applying or saving it.

6. Data controlled by your employer

Once you work for an employer through MatchGlobal, your employer decides how your workforce management data is used, and is also responsible for informing you and responding to your requests about it. MatchGlobal stores and processes this data for the employer, following the employer's instructions and this policy. You can make a request to your employer or to us; if it comes to us, we pass it on to the employer and help them respond.

7. How long we keep data

We keep data while your account exists and for as long as it is needed for the purposes above. After that, we delete or de-identify it, unless the law requires us or your employer to keep it longer.

We may also keep data longer if it is needed for a legal claim or investigation.

8. Your rights

Under PDPA Article 3, you can ask us to:

1. let you inquire about or review the data we hold about you;
2. provide a copy;
3. supplement or correct it;
4. stop collecting, processing or using it;
5. delete it.

These rights cannot be waived in advance or limited by special agreement. Make a request in the App, or email support@matchglobal.co. We reply to requests to inquire, review or copy within 15 days, and to requests to correct, stop or delete within 30 days. If we need more time, we will tell you why, and may extend once by the same period (PDPA Article 13). We may charge a reasonable fee for providing a copy (PDPA Article 14).

We refuse or limit a request only where the law allows it, for example when we or your employer are legally required to keep records, or when replying would harm the rights of others. We will tell you why.

9. Marketing

We send news and offers only after you separately tick to consent. Every marketing message tells you how to stop receiving them for free, and you can also turn them off at any time in Settings. Service messages (about your account, applications, shifts or pay) are not marketing and cannot be turned off while you use the service.

10. Cookies and usage analytics

Our website and App use cookies and similar tools to keep the service running, analyze usage, and measure ad performance. In the App, we use PostHog, Google Tag Manager, Google Analytics and Meta Pixel, which record device and browsing information (such as your IP address, browser type, and the pages you visit and what you do on them) and send it to PostHog, Google and Meta to analyze usage and measure ad performance; PostHog hides the text on screen. By agreeing to the Terms of Service and this policy when you log in or sign up, you agree to the App using these tools. On the matchglobal.co website, cookies fall into three categories: essential, analytics and marketing. Essential cookies keep the site's basic functions running; analytics (Google Tag Manager) and marketing (Meta Pixel) tools are turned on only after you agree in the cookie consent banner. Your choice is stored in your browser's local storage, and you can reset it by clearing your browser data. You can also block or delete cookies in your browser settings, but some features may then stop working properly.

11. Data security

We protect personal data with access controls, encryption of bank accounts, private storage of documents, and logs of staff access. No system is completely secure. If a breach affects your data, we will promptly tell you through the App, LINE or email what happened and what we have done, and report it to the authorities as the law requires.

12. Age

MatchGlobal is only for people aged 18 or over. If we find that we hold data of someone under 18 without the consent of their legal representative, we will delete it.

13. Laws of other countries

If you are a citizen of another country, its laws may also give you rights over your personal data. You can exercise those rights using the contact details below.

14. Changes to this policy

Every change is recorded in the Change Log. For material changes, we notify you in the App and by LINE or email at least 30 days before they take effect. If a change involves using your data for a new purpose, we will ask for your consent first.

15. Contact and complaints

support@matchglobal.co · 台北市松山區南京東路五段188號6樓之5 (6F-5, No. 188, Sec. 5, Nanjing East Rd., Songshan Dist., Taipei, Taiwan). If you are not satisfied with our reply, you can complain to Taiwan's authority responsible for personal data protection.